FAQ's
Can we shop online?
Absolutely, our easy to use website allows you to peruse through my HUGE selection of hair products, add your requirements to your shopping cart and then proceed to the checkout. All prices are inclusive of GST.
How do I view your pricing and use vouchers?
All products will show at their Recommended Retail Price in red and then the price you pay is in white, if you have a voucher or discount code simply enter this at checkout stage of your order.
What form of payment do you take?
We accept payment by online banking transfer to our bank account, credit card via Paypal (see our Terms and Conditions as a credit card transaction fee is applied), cheque via post and cash or EFTPOS on pick-up.
We will process your order within 1-2 business days following payment in cleared funds.
What happens if a product is "Out of Stock"?
If the product is sold out then it means that we are still able to order them in but we don't currently have them in stock at the moment. These items can still be placed on backorder and we will order them in for you. Usually Out Of Stock items take about 1-4 weeks to arrive.
Are your products brand new?
Yes our products are all brand new unless otherwise stated.
Are your products Authentic?
Yes our products are 100% guaranteed authentic.
Will my hair products keep if I stock up?
How much are the shipping costs?
FREE when you purchase 3 or more bottles in the same order NZ Only (note when the item is buy-1-get-one-free, this is only one bottle as the second one is free).
$8.00 Courier Non-Rural Delivery (No PO Boxes) NZ Only
$10.50 Rural Delivery & PO Box Delivery NZ Only
$4.25 Courier Non-Rural Delivery (No PO Boxes) NZ Only for 1 item under 100g/ml
$8.00 Rural Delivery & PO Box Delivery NZ Only for 1 item under 100g/ml
Please note that if you select the incorrect shipping option this will result in delays for your order being dispatched. Once the correct amount has been paid your order will be sent then.
How are my items shipped?
Items are packed in bubble wrap bags and all lids are taped with a special strong sealant tape that is designed for holding lids shut. This tape sometimes leaves a sticky residue on the bottles/lids so if you prefer not to have this tape please advise us in the 'Additional Comments' section at the checkout and we can use a different tape or none at all. In the event of any leakage we will not accept any responsibility. This residue can easily be removed by a little bit of nail polish remover it is an issue for you.
How long will delivery take?
We will process your order within 2 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2-5 days for delivery domestically however normally you can expect your item to be delivered the next working day.
All items will be sent with signature required unless you specify not to. This can sometimes result in delays in items being delivered as they MUST obtain a signature. So if you can't be sure you will be home to receive the item then please let us know when you go through the checkout in the 'Delivery Instructions' section that you would like non-signature. If you have a safe place where the courier can leave the item please let us know.
What happens if the product is damaged in transit?
Due to the nature of these items we will take all necessary care in packaging but accept no responsibility in the event they get damaged and will not offer any refunds. If your product is damaged, please DO NOT sign for it with the courier company, if you do you are confirming the goods are in acceptable condition and no claim is able to be made for damage.
My shipping costs seem to be wrong?
If this is the case, please contact us via the Contact Us page and we will try and remedy the situation as soon as possible.
Are your prices for shipping stated within New Zealand only?
Yes. If you have an international order, please Contact Us for shipping prices before ordering.
Do you ship to Australia?
Yes, we do using New Zealand couriers. This service is fully tracked and costs you $30 for the first kilogram then $6.95 for each kilogram thereafter. We can ship up to 20 kgs in one order anywhere in Australia including PO Boxes and rural addresses. Transit times vary and exclude time in Customs if applicable but average 3-10 days. Please note any items classed as dangerous goods such as pressurised cans can not be sent overseas as it is against the law for us to do so.
Do you ship to other international destinations?
The prices for shipping stated are only for domestic orders within New Zealand. If you have an international order, please Contact Us for shipping prices before ordering. Please note any items classed as dangerous goods such as pressurised cans can not be sent overseas as it is against the law for us to do so.
I'm not recieving any emails from you? What do I do?
When you make a purchase you will recieve a automated email and if you havn't recieved that then please check your SPAM folder or SPAM settings and allow @www.gratify.co.nz to be allowed into you mail. Then please email us back and if you still have not recieved a reply within 24 hours then try from a different email account.
Do you have layby?
Yes we do. Easy installation payments can be made by internet banking over an 8 week period. Once goods and shipping is paid for in full the items will be sent out to you the next working day. In the event you decide to cancel the layby a $10 administration fee will be charged and deducted off any payment already received before the balance is refunded back to you.
What does it mean when I can Backorder Now?
That means the item you want is currently out of stock but we will backorder it in for you with our next order cycle. These can take up to 4 weeks to arrive, and if it takes longer than this we will email you and give you the option to cancel your order.
How do you accept payment?
We accept payment by online banking transfer to our bank account, credit card via PayMate, cheque via post and cash or EFTPOS on pick-up. We will process your order within 1 business day following payment in cleared funds.
What are you Credit Card Transactions Fees?
In order for us to maintain our great prices we pass on a credit card service fee of 50 cents per transaction plus 4.5% of the transaction value. If you don't want to pay this then you will need to make payment by internet banking, cash or cheque.
What if my goods are faulty?
We have a back to base returns policy, if the goods you receive are faulty, we will replace those goods if they are returned to our salon within 14 days of purchase. After 14 days returns are subject to manufacturers warranty. Shipping expenses, in both directions, are not refundable.
Can I return my products if I select the wrong ones?
Because of the nature of the merchandise, we are unable to accept returns or issue refunds. Neither are we able to exchange the product you have ordered for another if you have used or opened them. We feel certain that you will be completely satisfied with the quality of our products but we do request that you choose carefully. If you have not opened them and the tape seal remains in tact we will exchange your product for something else, we do not offer refunds. Shipping for the return of the item and the replacement one back to you is at your expense.
Will the colour match what I see on the screen?
We have done our best to display as accurately as possible the colours of the Products shown on this Website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
I don't see a brand I like, what can I do?
Then contact us and let us know and if we get enough demand we'll definitely look at getting it in for you.
Do you follow the Consumer Guarantees Act?
We meet our obligations required under the Consumer Guarantees Act.
Correction of Errors and Inaccuracies; Limitations on Quantity
Whilst we make every reasonable effort to present accurate information on this Website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to Product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.
What is your Privacy Policy?
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party.
As a condition of purchase, Gratify requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt-out of our promotional emails anytime by clicking the unsubscribe link at the bottom of any of our email correspondences.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
